Customer Support / カスタマーサポート

United States and Canada

Email: [email protected]
Telephone: Toll Free - 877 222 9543
Telephone: Direct - 760 431 1263
Fax: 760 431 1351
Online: www.activemotif.com

Customers in the US and Canada may place their orders by phone, fax, email, mail and on the Active Motif website. The following information is required:

  • Name of Institution
  • Delivery and Invoice Addresses
  • Purchase Order Number or Credit Card Number
  • Product Catalog Number and Description
  • Quantity / Size of Product
  • Name of End User
  • Telephone Number
  • Tax Exemption Number (if applicable)

Customers in Canada may also place their order with Active Motif's Canadian distributor, CEDARLANE.

Europe

Email: [email protected]
Telephone: +32 (0)2 653 0001
Fax: +32 (0)2 653 0050
Account Manager: Find your account manager

Purchasing Directly from Active Motif Europe
Customers in the following countries should place their orders directly with Active Motif's Belgium office:

Belgium, Czech Republic, France, Germany, Luxembourg, Nederlands, Norway, Slovakia, Switzerland, The United Kingdom

 

Orders may be placed by phone, email, mail and on the Active Motif website. The following information is required:

  • Name of Institution
  • Delivery and Invoice Addresses
  • Purchase Order Number
  • Product Catalog Number and Description
  • Quantity / Size of Product
  • Name of End User
  • Telephone Number
  • VAT Registration Number (if available)
  • EORI Number (if available)

Purchasing through a Distributor
If your country is not listed above, please refer to the Find a Distributor page.

Japan/日本

Email: [email protected]
Telephone: +81 (0)3 5225 3638
Fax: +81 (0)3 5261 8733

ご注文の際は、以下の内容をお知らせください。
（弊社販売店からお届けいたします）

  • ご所属
  • お名前
  • 商品送付先、請求先住所
  • 商品コード (Cat No.)、製品名
  • 容量、数
  • 連絡先（電話番号、メールアドレスなど）

China

Email: [email protected]
Telephone: (86)-21-20926090

The following information is required to place an order:

  • Name of Institution
  • Delivery and Invoice Addresses
  • Purchase Order Number or Credit Card Number
  • Product Catalog Number and Description
  • Quantity / Size of Product
  • Name of End User
  • Telephone Number

Other Countries

If your country is not represented on the Find a Distributor page, please contact the nearest Active Motif office.

 

Terms & Conditions

For details on what is required to place an order, please refer to our Terms & Conditions documentation.